Booking Terms & Conditions

1. All booking times will be assumed to be for United Kingdom times only.

2. All bookings will be confirmed by email. You are responsible for checking that the details are correct.

3. If you would like to book a car with less than 96 hours' notice – Please call our helpline: [TO BE CONFIRMED].

4. Online quotations are for illustrative purposes only. All prices will be confirmed in writing by email prior to the journey taking place.

5. Payments can be made by cash or bank transfers. Bank details as follows – sort code [TO BE CONFIRMED], account number [TO BE CONFIRMED]. Important – when doing so, please add your booking number as the reference and confirm by text or email that payment has been made.

6. All payments are due in full 96 hours before journey start.

7. You must allow sufficient time when booking your journey for check-in times and for any delays that could be caused by the traffic conditions along the route. We will not be responsible for any delay caused by your failure to allow enough time to reach your destination, or if you or the persons who are being carried are not ready for collection at the agreed time.

8. Any changes to the original booking may incur an additional charge – this will be agreed between each party first.

9. Additional stops or address changes may incur an additional charge – this will be agreed between each party first.

10. When a pick-up is made at an airport, the customer will have previously agreed to provide the flight number. The driver will enter the airport car park or agreed pick-up point, unless otherwise agreed beforehand, no earlier than 45 minutes after the aeroplane's published time of landing.

11. At the time of the pick-up, the driver and the customer agree to make every effort to communicate with each other to ensure a smooth service is achieved.

12. In the event of a pick-up, a waiting time of up to 30 minutes is included – after 30 minutes there will be an additional charge of £12.50 per 30 minutes or part thereof.

13. Any car parking charges incurred at the pick-up or set-down point will be met by the customer.

14. Any pick-up or set-down charges will be met by the customer.

15. Any toll charges incurred during the trip will be met by the customer.

16. We reserve the right to provide subcontracted vehicles and/or drivers when required.

17. We reserve the right to change your vehicle or driver.

18. Every effort will be made to ensure our driver arrives on time.

19. Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances outside of our control.

20. Our driver will drive in accordance with the road rules and conditions.

21. Our driver will travel by the most appropriate route on the day, unless requested otherwise by the customer.

22. Our vehicles and sub-contracted vehicles are fully insured for passenger and third-party claims. However, customers' properties are carried entirely at their own risk and we will not be held responsible or liable for any loss or damage to such property.

23. We will keep a lost property book and will endeavour to return any goods or property left in our vehicle(s) or subcontracted vehicle(s). The cost of returning said items will be met by the customer.

24. We reserve the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs, and whose behaviour poses a threat either to the driver, the vehicle, or any other passenger(s).

25. We maintain a strict non-smoking policy. For the avoidance of doubt, this includes e-cigarettes and vaporisers.

26. Passengers are responsible for any damage they cause to the interior and/or exterior of the vehicle on hire to them, and will be liable for any repair or valeting required in order to reinstate the vehicle to its original condition immediately before the period of hire.

27. All passengers are required to use seatbelts at all times.

28. Passengers will be responsible for their luggage at all times. They are responsible for loading and unloading their own luggage. The driver, at their discretion, may assist the passenger but is not required to do so.

29. Our drivers do not carry baby or child booster seats as a matter of course. Should you provide your own, you are responsible for fitting the seat and satisfying yourself that it is suitable for your child's needs and for the safety of your child whilst within the vehicle. Please note that it is the legal responsibility of the customer, under the Road Traffic Act 1988, to ensure that appropriate and legally compliant child restraints are in place for all children travelling in the vehicle.

30. We will not accompany any minors under the age of 16 years except in exceptional circumstances and with prior written consent from the parent or guardian. This must be made clear at the time of booking. We may refuse to accept a passenger who is a minor on collection and may ask for proof of age. We will not accept liability for any costs or delays caused by your failure to inform us.

31. Customers must clearly inform us at the time of booking if they wish to transport domestic animals. Animals, other than guide dogs, hearing dogs, and other prescribed assistance dogs, must be carried in a suitable locked box or cage. Guide dogs, hearing dogs, and other prescribed assistance dogs are exempt from this requirement and must be carried free of any additional charge, in accordance with our obligations under the Equality Act 2010. If we have not been informed of the requirement to carry a domestic animal at the time of booking, the driver reserves the right to cancel the booking, with the full fare still being charged.

32. By supplying your email address and telephone number you permit us to contact you via email or telephone in connection with your booking. We will never supply your details to a third party unless it is necessary to fulfil the booking and transfers.

33. We are committed to providing services in accordance with the Equality Act 2010. We may assist any passenger who is not capable of boarding or alighting a vehicle unaided, at our sole discretion but at the passenger's risk.

34. Any complaint relating to the service must be made in writing within 14 days of the event giving rise to the complaint.

35. Nothing contained in these terms and conditions can affect the customer's statutory rights.

36. Cookies and Privacy – by using www.runway-transfers.co.uk you agree to our use of cookies as described in our Privacy Policy, available at www.runway-transfers.co.uk/privacy.

37. Company Information – This service is operated by [Full Legal Company Name], a company registered in England and Wales under company number [XXXXXXXX]. Our registered office address is [Registered Address, Portsmouth]. We hold a valid Private Hire Operator Licence issued by Portsmouth City Council.

38. Data Protection – We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We collect and process personal data (including your name, contact details, and journey information) for the purpose of fulfilling your booking, communicating with you, and complying with our legal obligations. We retain booking records for a minimum of 12 months as required by our operator licence conditions. You have the right to access, correct, or request deletion of your personal data at any time by contacting us in writing. Your data will not be shared with third parties except where necessary to fulfil your journey (for example, a subcontracted driver). Our full Privacy Policy is available at www.runway-transfers.co.uk/privacy.

39. Limitation of Liability – Nothing in these terms and conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited by applicable law. Subject to the above, our total liability to you in connection with any booking shall not exceed the total fare paid for that booking.

40. Force Majeure – We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to severe weather conditions, road closures, accidents, civil disturbances, acts of terrorism, government restrictions, or vehicle breakdown. In such circumstances we will endeavour to notify you as soon as reasonably practicable and, where possible, arrange an alternative vehicle.

41. Pricing and Additional Charges – All additional charges (including but not limited to waiting time, parking, tolls, and additional stops) will be agreed with you before being applied. No charge will be added to your confirmed fare without your prior consent, except where expressly provided for in these terms and conditions.

42. Passenger Capacity – Our vehicles will not carry more passengers than the maximum capacity permitted under the vehicle's licence. We reserve the right to refuse carriage to additional passengers beyond this limit, and no refund will be due where excess passengers cannot be accommodated due to this restriction.

43. Governing Law – These terms and conditions are governed by and shall be construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

44. Dispute Resolution – In the event that a complaint cannot be resolved directly with us within a reasonable timeframe, you may refer your dispute to an Alternative Dispute Resolution (ADR) provider. Details of approved ADR schemes can be found at www.gov.uk/find-a-dispute-resolution-service. This does not affect your statutory rights.

1. If a booking is cancelled by the customer more than 48 hours before journey start, then a full refund will be due.

2. If a booking is cancelled by the customer within 24–48 hours from the start of the journey, 50% of all monies paid will be refunded.

3. If a booking is cancelled by the customer within 0–24 hours from the start of the journey, 100% of all monies paid will not be refunded.

4. If the customer does not appear at the time and place as agreed, all monies paid will not be refunded.

5. If the customer does not wait for their driver and seeks alternative transport, all monies paid will not be refunded.